Return Instructions

If you wish to return your purchase, our return process is simple and free within 30 days of delivery. Here's how:

  • Access the return form on our website and enter the requested information.
  • Provide the address at which the courier will make the pickup
  • Select a preferred date and time slot for pickup, but be advised that the time slot may not always be respected by the courier.
  • Enter your phone number so that the courier can contact you for any communications.
  • Indicate the reason for the return and specify whether you wish to receive a refund or exchange.
  • Once you fill out the form, our customer service team will contact you within 48 hours to confirm the return and provide further instructions.
  • After receiving confirmation from customer service, we will send you an email with the shipping label to be stamped
  • Paste the label on the package containing the shoes you want
  • Put the shoes back in the original package and seal the package carefully
  • Make sure the shipping label is securely attached and prominently displayed on the package.
  • The courier will come to pick up the package at the address and time indicated. Whereas, unfortunately, couriers may not always adhere to the specified time slot.
  • Once the package arrives at our warehouse, we will perform a quality check on the product
  • If successful, we will proceed with your request. If you have opted for a refund, the amount will be credited to your original payment method. If you have opted for an exchange, we will send you the new product as soon as possible.
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